General customer satisfaction survey

Dear Customer,

Thank you for accepting to participate in our online customer satisfaction survey.

For each question we would like you to tell us how satisfied you are with the topic and how important that topic is to you. Topics include product and service offering as well as interaction with the company.

Whenever you can and when you find it relevant please provide additional comments (there is a special field for that) in order for us to fully understand your feedback.

You can choose to fill in the survey anonymously or to provide us with a few (for us useful) contact details on the very last page of the survey. In any case we need you to at least tell us your country and the type of lab where you use our kits, please.

We will take all your feedback seriously and will use this information as an indispensable help to continuously improve on our promises to you.

With sincere thanks,


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